Terms of Service

1. About These Terms

These Teacher Platform Terms of Service ("Terms") govern your use of the Superadjust platform at app.superadjust.com and any related services, applications and features (collectively, the "Platform") as an individual teacher or school staff member.

The Platform is operated by Superhive Pty Ltd trading as Superadjust (ABN 58 683 676 584) ("Superadjust", "we", "us", "our").

These Terms apply to individual teachers and school staff who create personal accounts. They do not apply to schools signing up under a formal School Services Agreement. If your school has a School Services Agreement with Superadjust, that agreement governs your school's use and these Terms apply to you only to the extent not displaced by that agreement.

These Terms should be read alongside the Privacy Policy, the Acceptable Use Policy, the AI Use and Output Disclaimer, the Refund Policy and the Data Retention and Deletion Schedule.

2. Acceptance

By creating an account, accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not create an account or use the Platform.

You must be at least 18 years old to create an account. You must be a real person — accounts for bots, automated agents or shared accounts are not permitted under these Terms.

Where you sign up before your school has formally activated a school account, you are responsible for ensuring you have authority from your school to use Superadjust and to enter the information you enter.

3. Your Account

You are responsible for all activity that occurs under your account and for keeping your login credentials secure. You must not share your login credentials with any other person.

You must notify us promptly at privacy@superadjust.com if you suspect or become aware of any unauthorised access to your account.

You must provide accurate information when creating your account and keep it up to date.

You must not create more than one personal account without our written permission.

4. Acceptable Use

Your use of the Platform is governed by the Acceptable Use Policy, which forms part of these Terms. You agree to comply with the Acceptable Use Policy at all times.

In summary, you must only use the Platform for lawful, authorised, school-related and educational purposes. You must handle student information carefully, only enter information you are authorised to enter, and comply with all applicable privacy, education and student record obligations.

If you breach the Acceptable Use Policy, we may take action as described in that policy, including suspending or terminating your account.

5. Platform Features and AI

Superadjust provides tools to help teachers and schools document NCCD evidence, record student support, manage adjustments, consultations and monitoring, and generate reports.

The Platform includes optional AI-assisted features. Use of AI features is governed by the AI Use and Output Disclaimer, which forms part of these Terms. AI outputs are drafts only and must be reviewed by a qualified educator before being saved, exported, shared or relied on.

We may add, change, limit or remove features at any time. We will give reasonable advance notice of material changes that adversely affect functionality you rely on.

6. Plans and Subscription

Superadjust offers a free plan and paid Teacher Pro plans. The features available on each plan are described on the pricing page at superadjust.com.

• Free plan: available to all registered teachers at no cost, with a fixed monthly credit allocation and the features applicable to the free tier at the relevant time.
• Teacher Pro (monthly): a paid monthly subscription that auto-renews at the end of each billing cycle until cancelled.
• Teacher Pro (annual): a paid annual subscription that auto-renews at the end of each 12-month term until cancelled.

Subscriptions are billed via Stripe using the payment method you provide at checkout. By providing a payment method, you authorise us to charge the applicable subscription fee at the start of each billing cycle.

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. We do not provide refunds for unused portions of a billing cycle, except as set out in the Refund Policy or as required by law.

If a subscription payment fails, we provide a grace period of up to 60 days during which we may attempt to recover the payment and the account may move into a read-only or limited state. If payment is not received within the grace period, the subscription is cancelled and the account enters the cancellation lifecycle described in the Data Retention and Deletion Schedule.

7. AI Credits

AI-assisted features in Superadjust consume credits. Monthly Pro plan credits are included in your subscription and reset at the start of each billing cycle. Unused monthly credits do not roll over and have no cash value.

Additional credits can be purchased as top-up credit packs. Top-up credits do not expire and remain on your account until used or until your account is closed.

Credits are non-transferable, non-refundable (except as required by law), and have no cash value. Full rules for credits are set out in the Refund Policy.

8. Refunds

If you subscribe to a paid Teacher Pro plan for the first time, you may request a full refund of the first subscription payment within 30 days of the date of that first payment. The Refund Policy sets out the eligibility requirements and the process for requesting a refund.

The 30-day money-back guarantee applies only to a teacher's first paid Teacher Pro subscription, ever. It does not apply to resubscriptions where a previous paid subscription on the same account or associated email address has already been cancelled or refunded.

Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Your Content and Data

You retain ownership of the content and data you upload or create within the Platform ("Customer Data"). You grant Superadjust a limited, non-exclusive, royalty-free licence to host, store, process and display Customer Data as reasonably necessary to provide the Platform to you.

You are responsible for ensuring that the Customer Data you enter is accurate, that you are authorised to enter it, and that entering it does not breach any law, your school's policies or a third party's rights.

We handle Customer Data in accordance with the Privacy Policy and the Data Retention and Deletion Schedule. We do not use Customer Data to train AI models.

10. Intellectual Property

The Platform, including all software, designs, interfaces, content, branding and documentation (excluding Customer Data), is owned by or licensed to Superhive Pty Ltd. All rights are reserved.

You may not copy, modify, distribute, sell, reverse engineer, decompile or otherwise exploit any part of the Platform except to the extent permitted by these Terms or by law.

You must not use Superadjust's trade marks, logos or brand names without our written permission, except for incidental references in good faith.

11. Third-Party Services

The Platform integrates with third-party service providers to deliver core functionality, including Microsoft Azure (infrastructure and AI processing), Supabase (authentication), Stripe (payments), Amazon SES (transactional email) and Loops (waitlist and marketing). Use of these services is subject to those providers' own terms.

Links or references to third-party content within the Platform are provided for convenience only. Superadjust does not endorse, control or take responsibility for third-party content.

12. Availability and Maintenance

We aim to keep the Platform available and performant, but we do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable due to maintenance, upgrades, third-party outages, security incidents or events outside our reasonable control.

We will give reasonable advance notice of planned maintenance that is likely to affect availability, where practicable.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy available to you as a consumer under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted or modified. Our goods and services come with non-excludable consumer guarantees that cannot be waived by these Terms.

14. Warranties and Disclaimers

Subject to the Australian Consumer Law, the Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranty or representation about the Platform, including as to its accuracy, fitness for purpose, uninterrupted availability, security or absence of errors.

In particular, Superadjust does not warrant that any AI output, evidence record, report or other content generated or stored within the Platform will be sufficient for NCCD submission, audit, review or funding purposes. Schools and teachers remain responsible for the quality and accuracy of their evidence and for all decisions affecting students.

15. Limitation of Liability

Nothing in this section excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot be excluded, restricted or modified.

Subject to the Australian Consumer Law, to the maximum extent permitted by law, Superadjust is not liable for any indirect, special, consequential, incidental, exemplary or punitive loss or damage, or for any loss of profits, revenue, savings, business opportunities, goodwill, anticipated benefits or data arising out of or in connection with your use of the Platform.

Subject to the Australian Consumer Law and the carve-outs below, our total aggregate liability to you in connection with the Platform is limited to the greater of: (a) the total fees paid by you to Superadjust in the 12 months preceding the event giving rise to the claim; or (b) AUD $100.

The liability cap does not apply to: liability for death or personal injury caused by negligence; liability that cannot be excluded by law; liability for fraud or wilful misconduct; or liability arising from infringement of intellectual property rights.

16. Suspension and Termination

You may stop using the Platform and close your account at any time through your account settings or by contacting privacy@superadjust.com.

We may suspend or terminate your account if you breach these Terms, the Acceptable Use Policy or any other Superadjust policy; if you fail to pay applicable fees; if we are required to do so by law; or if we reasonably believe suspension or termination is necessary to protect the Platform, other users, or third parties.

Where practicable, we will give reasonable notice before suspension or termination. We may act immediately and without notice where we reasonably believe there is a risk to students, the Platform, other users, privacy or legal compliance.

On cancellation or termination, your account enters the cancellation lifecycle described in the Data Retention and Deletion Schedule, including a 90-day read-only export window before final deletion.

17. Provisions That Survive Termination

The following provisions survive termination or expiry of these Terms: intellectual property (section 10), warranties and disclaimers (section 14), limitation of liability (section 15), governing law and jurisdiction (section 19), and any other provisions that by their nature are intended to survive.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Platform or by email to your registered email address at least 14 days before they take effect. Your continued use of the Platform after the changes take effect means you accept the updated Terms.

If you do not accept a material change, you may close your account before the change takes effect.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute under these Terms.

20. Contact

Questions about these Terms can be sent to:

Email: legal@superadjust.com

Entity: Superhive Pty Ltd trading as Superadjust (ABN 58 683 676 584)