Acceptable Use Policy
The rules that apply when using Superadjust — covering student data, evidence records, AI features, uploads, and platform conduct.
Effective 1 May 2025
1. About this Acceptable Use Policy
This Acceptable Use Policy explains the rules that apply when using Superadjust. Superadjust is operated by Superhive Pty Ltd trading as Superadjust.
This policy applies to all users of Superadjust, including teachers, NCCD coordinators, school leaders, school administrators, school staff, trial users, free users and paid users.
This policy applies to use of the Superadjust website, use of the Superadjust platform, student records, evidence notes, uploaded files, photos, audio or other media, AI-assisted features, exports, reports and evidence packs, invitations, referrals or shared links, and any other feature made available by Superadjust.
This policy should be read together with our Privacy Policy, AI Use and Output Disclaimer, Teacher Platform Terms of Service, School Services Agreement, Data Handling Schedule and any in-product notices shown when you use Superadjust.
By using Superadjust, you agree to follow this policy.
2. Core Rule
Superadjust must only be used for lawful, authorised, school-related and educational purposes.
You must not use Superadjust to enter, upload, generate, store, share or export information unless you are authorised to use that information, the information is reasonably necessary for the relevant school or NCCD-related purpose, the information is accurate to the best of your knowledge, the information is appropriate to store in Superadjust, the information complies with your school's policies and procedures, the information complies with applicable privacy, education and student record obligations, and your use complies with this policy and Superadjust's other legal terms.
If you are unsure whether you are allowed to enter or upload information, do not enter or upload it until you have confirmed your authority with your school. If you are not authorised to enter real student information, you must use de-identified or fictional data only.
4. Student Information Must Be Handled Carefully
Superadjust may be used to record student support and NCCD-related information. This information may include sensitive information. You must handle student information carefully and only enter what is necessary for the relevant educational purpose.
You must not enter student information unless you are authorised by your school, enter more personal or sensitive information than is reasonably necessary, enter information about students who are not relevant to your class, role or school responsibility, enter information that is speculative, exaggerated, misleading or unsupported, create false or backdated evidence, fabricate consultation records, misrepresent whether parent or carer consultation has occurred, misrepresent adjustment levels, NCCD categories or student need, use Superadjust to shame, label, profile or unfairly target a student, use Superadjust for disciplinary records unless authorised and relevant to an NCCD or support purpose, or enter information that your school would not reasonably expect to be stored in this type of system.
5. Evidence Notes and NCCD Records
Evidence entered into Superadjust should be accurate, relevant and based on what actually occurred. Evidence notes should generally describe what support or adjustment was provided, when it occurred, who was involved, the educational context, the student need being supported, the outcome or observation where relevant, and any relevant consultation, monitoring or review.
You must not use Superadjust to create or store evidence that is false, misleading, exaggerated, incomplete in a misleading way, or created only to make a record appear audit-ready when the underlying support did not occur.
Superadjust helps organise evidence. It does not guarantee that evidence is sufficient for NCCD submission, audit, review or funding purposes.
6. Diagnostic Information
Superadjust allows authorised users to record limited diagnostic information about a student. This is to give the platform enough context to support evidence and adjustment workflows. It is not a substitute for clinical records.
You may record the NCCD category for the student (such as Cognitive, Social-Emotional, Sensory, Physical, Multiple/Complex or Not sure yet), a diagnostic label where one is appropriate (for example, ASD or ADHD), and a short summary of the relevant educational impact or functional needs.
You must not upload full specialist or diagnostic reports, record speculative or unverified diagnostic information, record diagnostic information you have no authority to record, or use Superadjust to make or imply a diagnosis. If you need to refer to a specialist report, record only the relevant educational summary or evidence that you are authorised to record.
7. Uploaded Files, Photos, Audio and Media
Superadjust may allow users to upload files, photos, audio or other material as evidence. You may only upload material where you are authorised to upload it, it is relevant to the student support or NCCD evidence purpose, it is reasonably necessary, it does not include unnecessary personal or sensitive information, it complies with your school's policies, and it is not prohibited by this policy.
You are responsible for checking the content before uploading it.
8. Prohibited Uploaded Content
You must not upload, enter, generate, store or share prohibited content in Superadjust. Prohibited content includes:
- Specialist medical, psychological, paediatric, allied health, speech pathology or occupational therapy reports.
- Full diagnostic reports (a short diagnostic label and educational summary may be recorded as described in section 6).
- Court orders, family law documents, child protection documents or police reports.
- Identity documents, passports, driver licences, birth certificates, Medicare numbers or tax file numbers.
- Banking or payment card information, Centrelink or government benefit information.
- Highly sensitive family, legal or welfare information.
- Photos, audio or video that are not authorised or not reasonably necessary.
- Images or recordings that could embarrass, shame, expose or harm a student.
- Material involving students who are not relevant to the record.
- Content that infringes copyright or another person's rights.
- Offensive, abusive, discriminatory, sexually explicit, violent or exploitative material.
- Malware, malicious files, scripts or harmful code.
- Confidential school information that should not be stored in Superadjust.
- Any other material Superadjust reasonably considers inappropriate, unsafe, unlawful or outside the purpose of the platform.
9. Photos, Audio and Voice Notes
Photos, audio and voice notes must be treated carefully because they can contain personal and sensitive information. You must not upload or record photos, audio or voice notes unless your school permits it, you are authorised to do so, the material is directly relevant to the evidence purpose, the material is appropriate to store in a student support record, the material does not capture unnecessary third parties, and the material does not include anything prohibited by this policy.
If audio transcription features are enabled, you must review and edit the transcript before saving it as evidence. You must not use Superadjust to secretly record students, parents, carers, staff or any other person.
10. AI-Assisted Features
Superadjust may include AI-assisted features that help users draft, enhance, classify, organise or generate content. When using AI features, you must comply with the AI Use and Output Disclaimer.
You must not use AI outputs as the sole basis for NCCD categorisation, funding submissions, Individual Learning Plans, Behaviour Support Plans, diagnosis or clinical conclusions, or any high-stakes student decisions. You must not ask AI features to diagnose a student, generate misleading or fabricated evidence, or create content you are not authorised to store.
AI outputs are drafts only. You must review, edit and approve any AI output before saving, exporting, sharing or relying on it.
11. No Diagnosis, Clinical Advice or Legal Advice
You must not use Superadjust to obtain, create or represent a diagnosis, medical opinion, psychological opinion, legal advice or compliance advice. Superadjust is not a medical, psychological, legal or diagnostic tool.
Any diagnosis, clinical assessment, psychological opinion, allied health recommendation or legal advice must come from an appropriately qualified professional.
12. Invitations, Referrals and Communications
If Superadjust allows users to invite colleagues, refer users or send platform-related communications, you must use those features responsibly and in accordance with the Spam Act 2003 (Cth). You must not send invitations to people without consent where consent is required, send repeated or unwanted invitations, upload contact lists you do not have authority to use, or use referral features for spam.
All commercial electronic messages sent through Superadjust's invitation, referral and communication features include a functional unsubscribe mechanism.
13. Security Rules
You must use Superadjust in a secure and responsible way. You must not share passwords or login details, attempt to access another user's account, attempt to bypass authentication or role permissions, interfere with platform security, upload malware or harmful files, use bots or automated tools without permission, scrape or bulk extract data, reverse engineer or attempt to derive source code, or use Superadjust to attack or monitor any other system.
If you become aware of a security issue, suspected breach, unauthorised access or account compromise, contact Superadjust as soon as possible.
14. Platform Integrity and Fair Use
You must not use Superadjust in a way that damages, degrades, exploits or unfairly burdens the platform. This includes using it for unlawful purposes, reselling or commercially exploiting the platform without permission, using it to build or train a competing product, removing notices, branding or legal terms, or using excessive storage, API calls, AI generations or other resources outside reasonable use.
15. School Administrator Responsibilities
Schools, coordinators and administrators are responsible for managing use of Superadjust within their organisation. This includes authorising users, removing users who no longer require access, managing staff permissions, ensuring users understand their responsibilities, setting internal rules for student data entry, deciding whether and how AI-assisted features may be used, ensuring parent and carer notification and consent requirements are handled where required, and ensuring uploaded material is appropriate.
Superadjust is not responsible for verifying whether every user has completed internal school approval steps before entering information.
16. What Superadjust May Do If This Policy Is Breached
If we reasonably believe this policy has been breached, we may take action proportionate to the nature, seriousness and urgency of the issue. Action may include warning the user, requesting removal or correction of content, removing or quarantining content, suspending an account, restricting a feature, notifying a school administrator, requiring additional verification, terminating access, preserving information for legal or audit purposes, or reporting unlawful conduct to appropriate authorities.
Where practical, we will give reasonable notice. However, we may act immediately and without prior notice where we reasonably believe there is a risk to students, schools, platform security, privacy, legal compliance or the integrity of Superadjust.
17. Reporting Misuse or Concerns
If you believe Superadjust has been misused, or you become aware of prohibited content, unauthorised access, a privacy concern, a security issue or a breach of this policy, contact us at privacy@superadjust.com.
If the issue relates to a school-controlled student record, we may also refer the matter to the relevant school or require the school to manage the request through its usual processes.
18. Changes to This Policy
We may update this Acceptable Use Policy from time to time. If we make material changes, we will take reasonable steps to notify users or schools, such as by posting an updated version on our website, updating the effective date, providing in-app notice or emailing relevant account contacts.
Continued use of Superadjust after the updated policy takes effect means you agree to follow the updated policy.
19. Contact
Questions about this policy, or reports of misuse, can be sent to privacy@superadjust.com.
Effective 1 May 2025. If you have questions about this document, please contact legal@superadjust.com.